FAQs

Frequently Asked Questions

A list of frequently asked questions that may be asked when flying with us during a London sight tour, a charter or when learning to fly with us.

What do I need to bring?
Passengers must bring valid photographic ID. Cameras and video cameras are recommended! All our aircraft are heated so regardless of the time of year you shouldn’t need more than a light jumper.

How do I find you at the airfield?
Our flight operations run from Hanger One at Redhill Aerodrome.

To gain access to EBG Helicopters drive up to the barrier PRESS BUTTON 5 followed by CALL BUTTON. Once you have been verified the barrier will be raised Bearing left, drive SLOWLY up to HANGER ONE which is at the far end of the airfield, where parking is provided at the rear of the EBG Offices.

Give way to all aircraft manoeuvring when airside, max speed 20 mph

CAR PARKING
Adequate car parking is available both Roadside and Airside. Should you elect to park Airside your vehicle insurance may be invalid should you have an accident. EBG Helicopters accepts no liability for any accident that may occur.

map-RH15JYFor Sat-Nav users our post code is RH1 5JY.

DO’S AND DON’TS
The airfield from which we operate is a busy active airfield operating both fixed wing and helicopters and can be a dangerous environment for the unwary or uninitiated.

We appreciate that the anticipation and excitement of perhaps a first flight in a helicopter may be a little overwhelming. Hopefully, nonetheless an experience that will be remembered for years to come. However there are a number of Do’s and Don’ts that you should be aware of when visiting EBG Helicopters.

  • When you arrive with us please make sure that both you and your guests stay within the marked fence line at all times unless you need to visit the Rest Rooms.
  • If at any time you wish to discuss, look at or photograph any of our helicopters please ask and a member of our staff will be happy to escort you and answer any questions you may have.
  • Please make sure that any children are looked after and appropriately controlled.
  • Please do not leave any rubbish lying around as this can cause serious harm to the helicopters.
  • We may on occasion escort you to your helicopter whilst the rotors are running, please make sure that you fully understand the briefing and obey any instructions given to you by EBG staff. In no circumstance should you proceed or go out to any helicopter, for whatever reason, without specific authorisation or direction from EBG staff.

Our aim is to ensure that you safely enjoy your flight and visit to EBG Helicopters.

What should I expect on my helicopter sightseeing flight?
EBG prides itself on offering a friendly personal service. All our helicopters have leather seats and the Eurocopter fleet are air conditioned, all of our aircraft have cabin heating systems. You will get a personal narration by our highly qualified pilots, acting as your guides during the trip. The helicopters are equipped with three to six passenger seats plus one for the pilot.

The seating arrangement is determined by the pilot based on the passengers’ weights. Your pilot or a member of staff will greet you on arrival and talk you through the route to be flown after a brief check-in process.

Is it expensive to charter a helicopter?
A charter flight is priced on the type of aircraft required, distance travelled and time required. The cost will include the cost of positioning the aircraft to and from it’s base. Our minimum price for a custom charter is just £650.00 + VAT.

Can the helicopter land anywhere?
No. Every endeavour will be made to land as near as is possible to the requested area keeping the safety of the passengers first and foremost. All private sites will be considered with regard to size and suitability as a landing site. Landings are also subject to the land owner’s permission and must adhere to the Civil Aviation Authorities guidelines.

What happens if the weather is not suitable for flight on the day?
Sadly the worst part of our job is always telling the customer that it’s not safe to fly. It will always however be the only answer if the weather is below the minima. Where weather has caused the cancellation of a flight you may be offered a rescheduled flight or refund see our full terms and conditions for more information.

When is payment required? (N/A for Sightseeing Vouchers & Trial Lessons)
A deposit of 50% of the total amount due, will secure your booking. The balance being due 2 weeks prior to the scheduled flight.

How safe is it to fly in a helicopter?
Very. You are more at risk by walking across a public road for your local paper, than you are from flying in an aircraft, particularly in a helicopter.

In the event of a problem a helicopter can glide, all routes are planned with safety in mind and our pilots are all qualified flight instructors, regularly required to demonstrate their abilities in an emergency.

At what height and speed do helicopters travel?
It varies from helicopter to helicopter. However most aircraft will cruise around 2,000ft and 150mph. (This will be dependant on the prevailing winds) More information can be found on Our fleet page.

Are you permitted to take photographs in flight?
Yes. In most cases it is quite acceptable to take photographs and videos during your flight and even encouraged. If you’re not sure please ask your pilot.

Can you use electronic devices in flight?
It is advisable that people do not use equipment such as laptops or PDA’s and that mobile phones are solely used in ‘flight mode’ or switched off due to interference with the aircraft avionics systems. Bluetooth must also be switched off.

Can alcohol be consumed in flight?
Yes. However normal rules apply to drunkenness; in so much that should a passenger report for a flight under the influence of drink or drugs, that it is within the scope of the aircraft captain to refuse to carry such passengers. It should be noted that champagne can be provided for special occasions on request.

Are there any restrictions on the carriage of certain items?
Yes. Please see our full terms and conditions for details on Dangerous Goods.

Do’s and Dont’s for visitors to EBG Helicopters.

The airfield from which we operate is a busy active airfield operating both fixed with and helicopters and can be a dangerous environment for the unwary or uninitiated.

There are a number of Do’s and Dont’s that you should be aware of when visiting EBG Helicopters:

• Having arrived with us please make sure that you stay within the marked fence line at all times unless you need to visit the Rest Rooms.

• When visiting the rest rooms (which are located in the side of our hangar behind the (fuel bowser) please ensure that you remain as close to the hangar as possible and return via the same route. Do not loiter in front of the hangars.

• If at any time, you wish to discuss, look at or photograph any of our helicopters please ask and a member of our staff will be happy to escort you and answer any questions you may have.

• Please make sure that any children are looked after and appropriately controlled.

• Please do not leave any rubbish lying around as this can cause serious harm to the helicopters.

• In no circumstance, should you proceed to go out to any helicopter, for whatever reason, without specific authorisation or direction from EBG staff.

For those visitors going on a flight:

Please note that the Captain of the aircraft is in command and his/her instructions should be obeyed at all times. Any interference with the operational safety of the aircraft, its passengers or cargo could result in immediate landing and prosecution by the Civil Aviation Authority (CAA).

Our aim is to ensure that you safely enjoy your visit to EBG Helicopters.

Thank you,
EBG Helicopters.

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