Terms & Conditions

Definitions

  • The Carrier » Ebg Helicopters Ltd
  • The Charterer » Any person, firm or body corporate chartering, or offering to charter – any aircraft or seat in the aircraft from the carrier.
  • The Aircraft » Any aircraft or seat in the aircraft which is the subject of the charter agreement between the carrier and the charterer.
  • The Flight Schedule » The place of departure, place of destination and any stopping points together with any indications of departure and arrival times between the carrier and the charterer.
  • The Agreement » Any arrangement between the carrier and the charterer, for the charter of aircraft or seats in the aircraft from the carrier.

Main Terms

The Carrier shall provide for the Charterers use, the aircraft, manned and equipped for the performance of the Flight Schedule.

Should the aircraft for any reason (whether before or after the commencement of the Flight Schedule) become incapable of undertaking, or continuing all or part of the Flight Schedule, the Carrier may at its discretion substitute therefore one or more aircraft of the same or another type, and the provisions of the agreement shall apply mutates mutandes to the substituted aircraft. If the Carrier does not substitute another Aircraft it shall not be under any liability to the Charterer and the Charterer shall remain liable to pay for the part of the Flight Schedule (if any) that has been performed at the time the Aircraft becomes so incapable.

The captain of the Aircraft shall have absolute discretion to:

  • Refuse any passenger(s), baggage or cargo or any part thereof,
  • Decide what load may be carried on the Aircraft and how it should be distributed,
  • Decide whether and when the Flight Schedule may be safely undertaken and where and when the Aircraft should be landed.

As aviation requires good weather conditions, the Flight Schedule is subject to cancellation at short notice.

The Carrier shall not be liable for any expenses incurred from changes or cancellations to the Flight Schedule due to operational circumstances.

If for any reason the Aircraft is diverted from any airfield or destination shown in the Flight Schedule to another airfield or destination, the journey to the said airfield or destination shall be deemed to be complete when the Aircraft arrives at the other airfield.

It should be noted that any Charterer failing to take their confirmed flight renders the Agreement completed. In the event of the Flight Schedule being cancelled by us, then the Agreement remains and will be rebooked for a mutually convenient date.

Whilst every precaution is taken for the safety of the Charterer, the Carrier can not be held liable for the loss, damage or injury which does not result from the Carrier’s negligence. Those wishing to take cameras and other photographic equipment on the flight do so entirely at their own risk.

A minimum age of 12 years is required for all trial lesson flights (adult supervision on airfield premises required for under 16 years). Passengers on trial lesson flights should be family or friends of the pilot who are sharing the experience with a view to learning to fly.

All passengers should ensure that they are in good health and if in doubt should seek qualified medical advice.

Restrictions

Maximum weight per seat is 17 Stone (108 kg) – please contact the Carrier if over 15 Stone (95 Kg). Minimum Age is 6 years (By law Children from 2 years old must have their own seat when flying in a helicopter). The Carrier makes every effort to help Disabled Charterers – please contact the Carrier for more information.

No servant, agent or representative of the Carrier has authority to modify or waive any provision of this Contract.

GENERAL HAND BAGGAGE

There are many items which are considered to be dangerous and cannot be carried as hand baggage on any
flight.
For safety reasons there are restrictions in place on liquids, gels and pastes being carried in hand baggage.
Passengers are reminded not to accept articles or baggage from other persons, and not to leave baggage
unattended.
Passengers may carry liquids such as toiletries including:
• Perfume
• Toothpaste
• Deodorant
• Shaving foam
• Lip gloss
Please ensure that vessels holding liquids contain no more than 100ml each.

PROHIBITED ARTICLES

Prohibited articles include Sharp items such as scissors, knives of any description. Tools and sharp accessories including screwdrivers, imitation toy guns, hypodermic needles, sporting equipment or any items which may be considered to be a safety risk to the passengers or crew, are prohibited from the aircraft cabin and must be packed in Hold Baggage.

DANGEROUS GOODS

Dangerous Goods are broken down into 3 categories:
1. Dangerous goods which cannot be taken onto an aircraft
2. Dangerous goods for which you will require approval of your intention to carry them on an aircraft.
3. Dangerous goods that you can lawfully carry on an aircraft.

To ensure the safety of their aircraft and all those on board, passengers’ checked in or hand baggage must not contain articles or substances that could pose a danger (some exemptions apply), these include Batteries can short circuit and catch fire if they are carried loose in your bag. They must be protected against contact with other metal items (e.g. by being in their original packaging or own protective case) and carried in your hand baggage. Equipment containing such batteries should be carried in your hand baggage.
If you check in with dangerous goods that fit into category 1 or 2 without prior notification they will be confiscated under guidelines issued by the Department for Transport and the Civil Aviation Authority.

Dangerous Goods

1. Dangerous goods which cannot be taken onto an aircraft
• Corrosives Materials – acids, alkalis, wet cell batteries etc.
• Disabling devices – such as mace, pepper spray etc.
• Electro shock weapons – (e.g. Tasers) – containing dangerous goods such as explosive,
compressed gases. Lithium batteries etc.
• Explosives – fireworks, flares etc.
• Flammable gas cylinders
• Flammable liquids – paint, petrol, lighter refills, solvents, varnish etc.
• Flammable solids – firelighters etc.
• Oxidising materials – bleach, peroxides, some fertilisers etc.
• Strike anywhere matches
• Substances liable to spontaneous combustion
• Substances that emit flammable gases in contact with water
• Toxic (poisonous) substances – weed killer, insecticides etc.

2. Dangerous goods for which you require approval to carry them on the aircraft;
The following list covers the items that can be carried on flights which will require approval prior to
flying:
• Avalanche rescue pack
• Camping stoves and fuel container
• Chemical agent monitoring equipment
• Explosives – including ammunition
• Heat-producing articles – underwater torches, soldering irons etc.
• Insulated packages containing refrigerated liquid nitrogen
• Mercury-filled items – barometers, thermometers etc.
• Non-flammable gas cylinder – as part of a life-jacket or SCUBA gear
• Oxygen and other small cylinders for medical use
• Solid carbon dioxide (dry ice)

3. Dangerous goods that you can lawfully carry on an aircraft include but are restricted to specific
limits on quantities or dimensions
• Aerosols – non-flammable for sporting and home use
• Alcoholic beverages
• Cigarette lighter
• Devices containing lithium cells or batteries – laptop computers, cameras, camcorders etc.
• Hair-curlers containing hydrocarbon gas
• Non-radioactive medicinal or toilet articles – hairsprays, perfumes, colognes, medicines etc.
• Non-flammable, non-toxic gas cylinders – e.g. for operation of mechanical limbs
• Spare lithium batteries (cabin only)
• Safety matches

Items which are deemed dangerous or may affect the safety of the aircraft and/or its occupants will be confiscated. If you have any doubts regarding the suitability of an item, please contact the Operator. Further information on Dangerous items can be obtained from the Civil Aviation Authority.

(The following sections are NOT applicable to Purchasers of Flight Vouchers or Trial Lessons)

The Carrier shall use all reasonable endeavours to complete the Flight Schedule but shall be entitled without liability to depart from the Flight Schedule if necessary in their opinion and any additional expenses (Including fees such as landing, handling, navigation, ground support service, customs and airport surcharges) shall be borne by the Charterer.

Any non-refundable fees paid by the Carrier shall be non-refundable to the Charterer or their Agent. If the flight is sub-chartered outside of the Carrier’s fleet then the sub-chartered Carrier’s specific cancellation charges will apply, details of which can be supplied on request.

CANCELLATION CHARGES

On confirmation of your booking a non-refundable booking fee of £75.00+ VAT is charged under all conditions and all circumstances including bad weather.

    • Less than 7 days notice: 20 % of quote
    • Less than 48 Hours notice: 30 % of quote
    • On the day or ‘No show’: 60 % of quote, or costs incurred, whichever is greater.

A109 SPECIFIC CANCELLATION CHARGES

  • Cancellation: Less than 7 days, but more than 48 hours before the time of the first flight – 25% of charter price
  • Less than 48 hours before time of first flight – 50% of charter price
  • Less than 24 hours before time of first flight – 75% of charter price
  • Cancellations at or after scheduled departure time of first flight (‘No Show’) – 100% of charter price.

PAYMENT TERMS

We require a deposit of 50 % of the total quote, to be paid on booking. The final payment is to be paid at the latest – 2 week before the Flight Schedule is due to commence.

Payments made by credit card will incur a surcharge of 3%. There are no additional charges for payments made by debit card, bank transfer or cheque.

If the hirer cancels, the above percentages of the hire will be payable (unless the cancellation is directly due to the Aircraft becoming unserviceable or to the weather not being flyable for the route of the hire).

Non account holders are required to secure payment of cleared funds by bank transfer, cheque or credit card prior to the flight taking place. In the event that a credit card is used as security for payment, the option to settle within three days of invoice will be granted. Interest on any delayed payment will be charged at 2% interest on the amount overdue, per month or part of a month, compounded monthly.

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